IAAgents

    AI Agents in Business: Where to Start

    January 8, 2026

    Identify quick wins

    Start with repetitive and time-consuming tasks: lead qualification, answering frequently asked questions, document sorting. These are ideal candidates for AI automation.

    Choose the right model

    Not all models are created equal. For simple text, a lightweight model is sufficient. For complex analysis, invest in a more powerful model. The cost per query varies by 10x between the two.

    Guardrails

    An AI agent without guardrails is a risk. Define clear limits: what it can do, what it cannot do, when it should escalate to a human.

    Measure the impact

    Time saved, resolution rate, satisfaction — define your KPIs before deployment to be able to measure the actual ROI.